Return & Refund Policy
At FolkDeal.com,We offer you 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions:
Return policy for refund
- Customers can return products for a refund within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Please note that the RMA number should be included in the returned package and the shipping cost is non-refundable. In addition, customers are responsible for the return shipping fee. A 15% restocking fee may be applied to the return if the reason of return is caused by human error.
- We can not accept the following items for a refund:
- Any products that have exceeded the warranty or return expiry date
- The reason of returning is caused by customer error
- The returned product is not in its original condition
Return policy for exchange or replacement
- Our products can be exchanged or replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. For replacement parts, please contact us within 7 days from the delivery date. If you would like to exchange a product, please make sure that the product is unused and wihin the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a RMA number is always needed for returning any product.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- A.Any product not purchased from FolkDeal
- B.Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- C.Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- D.Any product from which the posted code has been removed from its packaging
- E.Any product that exhibits physical damage
- Canceling order before dispatch is free of charge. If the package had been sent out, the order can’t be canceled. It would be better if you can inform us to cancel order as soon as possible. For further information, please feel free to contact us at
The procedure of return
- A: Returning DOA (Dead On Arrival) items. Any products malfunctioning on arrival (excluding cases of reckless handling of the product) within 5 days after Express delivery or 30 days after shipment if the delivery date is untraceable is eligible for a replacement and you need to provide us with proof as below: The photos of the original package with the front and back sides and photos or videos showing the malfunctioning of the defective Product，make sure the item all brand new without any wear and tear. If these requirements are met, We will pay for the shipping send back ,please return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.
- B: Returning defective items. If your product turns out to be a defective one with physical damage within 30 days from the initial shipping date. The customer can mail the item back in the original package without any wear and tear for a free replacement,otherwise we can repair only. However, you will need to provide photos and videos showing the defect(s) of the product.If the item is damaged within 365 days from the placement of the order, the defective item can be forwarded to a factory for repairs .Customer pay for the shipping send to us and we will pay to return it back to you. Customers pay the fees that may occur due to customs duties.
- C. Returning the wrong item. If the item you received is completely different from the one you ordered, please contact our CS with photos or videos of the different product. If a return is necessary. replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it.
- D: Returning products you are unsatisfied with. If for any reason you are not happy with your purchase, please return it in 10 days in its original package with the receipt for a refund or a exchange if the return is not caused by FolkDeal's error. We charge 20% of the product's free during a refund, or if an exchange is requested, you are obligated to pay shipping costs for the return and replacement.
- 1. All Customers should contact us by Email[email protected] for a RMA before returning any items
- 2. Contact us by Email;[email protected] to get RMA Authorization And returning address.
- 3. FolkDeal staff will email in 2 or 3 business days when returned packages are received.Priority will be given to all returned items with RMA numbers and exact descriptions of product problems and they will be processed in 2-4 weeks.
Notes:When you are ready to accept the package shipped by Registered airmail , or any Express: Please pay attention to the following things:
- a: Check the package if it is complete without any damages.
- b: Open the box and ensure that all the items ordered are there, in case something is missing.
- c: If the package is broken or something is missing, ask the Post service to provide proofs and ask them to write down what happened on the way. If the package arrived in empty ,please refuse it and ask them to get it back to us .
- d: From the date of shipment Package not received with 2 months pleases contact us , FolkDeal will not handing the order which over 2 months
- e: Device not in warranty if it was disassembled /upgrade unknown firmware by customers themselves
- f: FolkDeal is not responsible for the package which return back or destroy by local custom due to The recipient refuse to pay custom duty.
Note:If the product comes with any wear and tear ,It can repair only ,refund are not allowed.